Jing Yuan
Abstract
Through comparing informatization's effectiveness for logistics enterprises that is the ratio of customer service quality improvement,with the economic indices after the informatization,this paper analyzes the informatization's effectiveness for logistics enterprises,and the corresponding improvement measures.
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Through comparing informatization's effectiveness for logistics enterprises that is the ratio of customer service quality improvement,with the economic indices after the informatization,this paper analyzes the informatization's effectiveness for logistics enterprises,and the corresponding improvement measures.
Key concepts: Informatization, Business, Quality (philosophy), Service (business), Service quality, Industrial organization, Operations management, Process management