Survey and research on patients' satisfaction with community health service in Shenyang City

Objective To evaluate patients' demands and satisfaction with community health service centers and service stations so as to further promote the ability and quality of community health service. Methods Questionnaire surveys were conducted among patients from community health service centers and service stations in Heping District,Huanggu District and Tiexi District. And the survey data were analyzed with statistical methods. Results Community health service of the above- mentioned districts received much recognition,with the patients' overall acceptance of 86%. The main factors influencing the total satisfaction were as follows: medical professionals' working attitude,facilities,analysis and explanation of illness,medical environment, family treatment,medical expense,types of medications,levels of medical care,waiting time,etc. Conclusions We find a higher satisfaction towards community health service in the above- mentioned districts of Shenyang City,yet we still need to further improve the service by continuously completing and standardizing its function.