2010•Microcomputer InformationRequires access

The Design and Implementation of Insurance Call Center System Based on J2EE

Yang Li

Abstract

This paper discuss call center system design framework base on J2EE, the structure of the system components and software design patterns are analyzed, and on this basis, analysis the J2EE development platform, and the current popular open-source framework WebWork, Spring, Hibernate, With the actual characteristics of the insurance industry, using MVC standard three-tier architecture design patterns, design and implement based on WSH the framework of the integration of lightweight J2EE development platform and CTI, IVR, PBX server integrated call center system.

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Available abstract

Key concepts: Computer science, Center (category theory), Architecture, Software engineering, Operating system, Model–view–controller, User interface, Crystallography