Applying Queuing Theory to Quantitative Analysis on Outpatient Billing Service in Hospital

Objective To analyze the efficiency of current outpatient billing service quantitatively.Methods The author applied mathematical model and arithmetic of the queuing theory to estimate the selective sample of gynecologic outpatient charge.The average arrival rate of patient and average charge were counted.By using the queuing theory and relevant assisted program,we got the corresponding evaluation index.Results It is reasonable for the charge of current gynecologic outpatient.Conclusion It is feasible to apply queuing theory to quantitative analysis on outpatient charge service in the hospital.