Tian Fan
Abstract
Library’s reference service in the 21st century has been greatly changed. This paper introduces the features of Library’s reference service in information age, analyzes the present situation of the reference service, and puts forward some ideas and suggestions on doing well library’s reference service.
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Library’s reference service in the 21st century has been greatly changed. This paper introduces the features of Library’s reference service in information age, analyzes the present situation of the reference service, and puts forward some ideas and suggestions on doing well library’s reference service.
Key concepts: Service (business), Computer science, Service catalog, World Wide Web, Library science, Service design, Business, Service delivery framework