Application of humanistic nursing service in our hospital

Objective To discuss the humanistic nursing service model to improve the quality of nursing services.Methods In 2008,the humanistic nursing service model was implemented in the aspects of treatment environment and procedures,nursing and treatment servies,and daily life care.A nursing qualities assessment questionnaire and a satisfaction questionnaire were used to investigate the patients discharged from our hospital in 2007 and 2008.Results Compared with the situation in 2007,the comprehensive satisfaction increased from 94.30% to 97.10% in 2008,and the satisfaction degree in aspect of health education,solving the problems,life care,and nurse-patient relationship increased from 93.80% to 98.00% also,and the high quality rate of comprehensive evaluation by the nursing qualities assessment questionnaire increased from 92.00% to 96.00% in 2008.Conclusion The implement of humanistic nursing service model could effectively increase patient satisfaction,motivate nurses' activity and creativeness,improve the quality of nursing and the prestige of hospital,and enhance the core competition ability.