GU Dong-me
Abstract
This paper discusses the connotations and principles of university library's service quality,probes into the functions of network technology on library service,and puts forward some opinions on how to improve library's service quality by adopting effective service measures.
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This paper discusses the connotations and principles of university library's service quality,probes into the functions of network technology on library service,and puts forward some opinions on how to improve library's service quality by adopting effective service measures.
Key concepts: Service (business), Service catalog, Service quality, Service design, Quality (philosophy), Computer science, Service desk, Engineering management