Analysis of A Public Health Service Oriented Community Performance Management Model

Objective To discuss a performance management model which is able to improve the community public health service. Methods The key performance indicator was the volume of the public health service,and a standardized coefficient was set up based on the complexity level of public health service programs and major promoted projects. Forty percentage of the performance-related pay was distributed according to the standardized workload. Before the application,quantitative statistics was made and unified concerning 9 public health service indexes,10 workload indexes and the outpatient volume at the same time. The truthful opinions of the employees in the community public health centers were obtained by anonymous electronic questionnaire investigation. Results 188 out of 241 employees returned their questionnaires. 153( 81. 4%) thought first class performance-related pay distribution plan could promote the development of the community health public services,125( 66. 5%)were in favor of its application and 133( 71. 1%) thought it embodied their labor value and contribution. The public health service increased considerably in volume from January to December of 2013 compared to that in the same period of 2012. The numbers of hypertension,diabetes mellitus and psychopaths under managed rose by 107. 7%,110. 8% and 246. 8% respectively,the newly-set health records by 93. 1%,child care by 76. 1%,senile medical care by 40. 1%,preventive vaccination by 25. 3%,pregnant women health care by 9. 8% and the outpatient volume by 12. 6%. Conclusion The public health service oriented performance management model can improve the development of community public health service effectively.