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2006•Unpublished venueRequires access

Discussion about the Service Management of Outbound Tourists

Lin Gang

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Abstract

According to the analysis of outbound tourist service, the services of outbound tourist group can be divided in two parts: travel agency and outbound escort,and the oversea travel agency as the associate and the local guides are also the management objects of outbound tourists service.Based on the principle of planning,organizing,leading and controlling in management, this paper discusses the planning,organizing,leading and controlling of outbound tourist group by travel agency and outbound escort.

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What this paper is about

According to the analysis of outbound tourist service, the services of outbound tourist group can be divided in two parts: travel agency and outbound escort,and the oversea travel agency as the associate and the local guides are also the management objects of outbound tourists service.Based on the principle of planning,organizing,leading and controlling in management, this paper discusses the planning,organizing,leading and controlling of outbound tourist group by travel agency and outbound escort.

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Available abstract

According to the analysis of outbound tourist service, the services of outbound tourist group can be divided in two parts: travel agency and outbound escort,and the oversea travel agency as the associate and the local guides are also the management objects of outbound tourists service.Based on the principle of planning,organizing,leading and controlling in management, this paper discusses the planning,organizing,leading and controlling of outbound tourist group by travel agency and outbound escort.

Key concepts: Tourism, Agency (philosophy), Business, Service (business), Marketing, Advertising, Geography, Sociology

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