Xiaoyang Zhou
Abstract
The service for readers is the essential work for university library,and people-oriented management is an eternal topic for it.Library service could be improved by adhering to people-oriented management and innovating service conception,service mode,service contents and service means.
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The service for readers is the essential work for university library,and people-oriented management is an eternal topic for it.Library service could be improved by adhering to people-oriented management and innovating service conception,service mode,service contents and service means.
Key concepts: Service (business), Service science, management and engineering, Service design, Service innovation, Service delivery framework, Work (physics), Service product management, Business