The Research of Systematic Management of Knowledge Services in the Library and Information Field

Library and information institutions should provide users with excellent knowledge services which need expand and integrate the whole service process,establish and improve the knowledge service system.The article applies systems theory to the library and information field.From the aspect of the system's integrity,orderly nature,goals and environment,it examines not only the information institutions and the information exchange in the external environment,but the resource integration and optimization of the internal value chain as well.On this basis,it puts forward a closed circulatory system which includes the identification of user's demand,the creation of knowledge-based services,the delivery of knowledge service and the assessment of knowledge services.It designs systematically the contents and methods for the library and information institutions to take measures to improve or enhance the existing level of knowledge services.