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Mechanism of Customer Interaction in Innovation Process of KIBS

Wei Jiang

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Abstract

The innovation of knowledge intensive business services(KIBS) is a cooperative producing process between KIBS and customers.Frequent interaction is required in this process.A case of consultation cooperation is analysised in this paper,aiming to study the mechanism of customer interaction during the innovation process of KIBS.The evolution of interactive intention and route of knowledge transferring during the innovation process are also discussed.

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What this paper is about

The innovation of knowledge intensive business services(KIBS) is a cooperative producing process between KIBS and customers.Frequent interaction is required in this process.A case of consultation cooperation is analysised in this paper,aiming to study the mechanism of customer interaction during the innovation process of KIBS.The evolution of interactive intention and route of knowledge transferring during the innovation process are also discussed.

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Available abstract

The innovation of knowledge intensive business services(KIBS) is a cooperative producing process between KIBS and customers.Frequent interaction is required in this process.A case of consultation cooperation is analysised in this paper,aiming to study the mechanism of customer interaction during the innovation process of KIBS.The evolution of interactive intention and route of knowledge transferring during the innovation process are also discussed.

Key concepts: Mechanism (biology), Business, Process (computing), Process management, Knowledge management, Computer science, Philosophy, Operating system

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