Zhou Rao-yang
Abstract
This paper discusses the connotation of logistics service quality and the logistics capability and its elements,then analysis the enterprise how to enhance the logistics service quality based on the logistics capabilities.
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This paper discusses the connotation of logistics service quality and the logistics capability and its elements,then analysis the enterprise how to enhance the logistics service quality based on the logistics capabilities.
Key concepts: Connotation, Integrated logistics support, Business, Process management, Humanitarian Logistics, Quality (philosophy), Service (business), Service quality