2016•International Journal of Computer Theory and EngineeringOpen access

A Proposed Model for Studying Information Technology Governance, Management, and Services of an Enterprise: An Integrated Framework of COBIT 5, ITIL®V3, and BSC

Wilai Sunthonwutinun, Vasin Chooprayoon

Abstract

This study aims to integrate conceptual frameworks of COBIT5, ITIL ® V3 and balance score card (BSC) into a new unique model in order to study information technology governance (ITG), information technology management (ITM), and information technology services (ITS). Business perspectives and enterprises' impact factors are applied to the new model. The proposed model shows logical relationship between enterprise backgrounds and ITG/ITM/ITS based-BSC, which influence received benefits, acceptable risks, and used resources of the enterprises. Index Terms—Information technology governance, information technology management, information technology services, BSC, COBIT5, ITIL®V3.

About this research paper

What this paper is about

Why it matters

OpenAlex reports 4 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

Key concepts: Information Technology Infrastructure Library, COBIT, Financial management for IT services, ITIL security management, Process management, Information technology management, Computer science, Knowledge management