Problems of organization and search the knowledge base in the CRM-systems

The main aims of work is to study the problems of the knowledge organization in the field of information technology.Problems of the organization of knowledge and analysis of the process of the search for them in the «Customer Support» are considered in this article.Work also aimed to show the importance of knowledge organization in the enterprise.An approach to the development of intelligent system handling of knowledge, which will reduce the time of finding relevant information, will increase the accuracy of the information, provide the ability to analyze the information at different levels of decision-making, ensure efficiency and accessibility of information.