Individual disputes at the workplace: Alternative disputes resolution

This report examines the use of alternative disputes resolution (ADR) as a means of settling individual workplace disputes before they go to a court hearing. The report begins with a broad definition of ADR, which involves the methods of conciliation, mediation and arbitration, further distinguishing between judicial and non-judicial forms of ADR. It goes on to examine the trends in ADR use and how workers gain access to such services. This is followed by an overview of people providing ADR services and a brief synopsis of social partner views on such procedures. The report concludes that while ADR usage is growing across Europe, it varies between individual countries. In general, ADR appears to be most successful in resolving ambiguous and complex disputes. Attitudes towards ADR seem to be becoming more positive, with advocates viewing it as a more speedy and cost-effective alternative to court proceedings.