中華電信組織學習、知識管理對組織績效影響之研究--兼論組織創新之中介效果

Two of the most important issues in knowledge age are knowledge management and innovation,and organizational learning is also the nich of existing in enterprises. So enterprises need to arise the organizational knowledge by throughing effective knowledge management and develop organizational learning with concentration,and then arise the organizational innovation and organizational performance. And used the employees of the Tainan Branch of the CHT as the study targets for discussing the impact of the organizational learning , knowledge management and organizational innovation on organizational performance. Through the review of literature in this study, with the reference of the related studies on organizational learning , knowledge management , organizational performance and organizational innovation, after making sure the study variable and framework, in coordination to the purpose of this study, the relationship between the related variables was analyzed to bring up the hypothesis. In addition, the 220 questionnaires were sent out (with 150 effective questionnaires returned, the returning rate is 68.18%); through frequency statistic, factor analysis, reliability and validity analysis, regression analysis, hierarchical regression analysis, mediate effect analysis, and so on to conduct data analysis and confirmation. After the empirical study, the main conclusion is as followed: 1.Organizational learning has significant positive impact on the organizational innovation and organizational performance. 2.Knowledge management has significant positive impact on the organizational innovation and organizational performance. 3.Organizational innovation in the relationship between “ the organizational learning & organizational innovation & organizational performance“ organizational innovation has significant mediating effect. 4.Organizational innovation in the relationship between “ the knowledge management & organizational innovation & organizational performance“ has significant mediating effect. Finally, we will have a deeper discussion of this study’s conclusion and management implication, and show solid study contributions and practical recommendations to provide academic and business use.