Supply Chain Capabilities and Information Technology Characteristics: Interaction Effects on Firm Performance

Information and communication technology (ICT) has emerged as a significant basis for improving the supply chain. Reports are, however, often conflicting about its effects on firm performance. In order to better assess the contribution of ICT on firm performance from the supply chain management perspective, we propose a research model to investigate the interaction effects of ICT and supply chain capabilities on firm performance. We test the research model with regression analysis on field survey data. The results indicate significant moderating effects of ICT characteristics on the relationship between supply chain capabilities and firms' market performance, but observed are only weak moderating effects on the relationship between supply chain capabilities and firms' financial performance.