Evaluation framework of local e-government and e-democracy: A citizens' perspective

The purpose of the present study is to evaluate local e-government initiatives in Greece from a citizens' perspective. Towards this end, an instrument was developed that contained 14 indices and assessed citizens' perceived importance of e-government as well as e-democracy features incorporated in municipal portals. Results indicate that Greek citizens are not ready to move forward with the adoption of more participatory and deliberative tools of local governments' websites. Findings indicate that Greek citizens want easy to complete online services while they place emphasis on the informational content of the local governments' websites. In addition they desire simple ways to communicate with their local governments such as contact or email forms and suggestion boxes.