ScholarLens Back to search
2015•ZENITH International Journal of Multidisciplinary ResearchRequires access

Satisfaction level of customers of BSNL and Airtel service providers in Guntur district - An analysis

Kambham Priyadarsini, Vijaya Ratnam

Open publisher page 0 citations

Abstract

Customer satisfaction is the measure of how the needs and responses are collaborated and delivered to excel customer expectation. The study is based on primary data with 880 respondents of BSNL and AIRTEL customers operating in Tenali and Guntur divisions of Guntur District. The objective of this paper is to provide an analytical canvas of the satisfaction levels of the customers/users of the cellular services of both the service providers. The data was systematically analyzed with the help of statistical tools like chi-square test.

About this research paper

What this paper is about

Customer satisfaction is the measure of how the needs and responses are collaborated and delivered to excel customer expectation. The study is based on primary data with 880 respondents of BSNL and AIRTEL customers operating in Tenali and Guntur divisions of Guntur District. The objective of this paper is to provide an analytical canvas of the satisfaction levels of the customers/users of the cellular services of both the service providers. The data was systematically analyzed with the help of statistical tools like chi-square test.

Why it matters

A significance statement is not available in the OpenAlex record.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

Customer satisfaction is the measure of how the needs and responses are collaborated and delivered to excel customer expectation. The study is based on primary data with 880 respondents of BSNL and AIRTEL customers operating in Tenali and Guntur divisions of Guntur District. The objective of this paper is to provide an analytical canvas of the satisfaction levels of the customers/users of the cellular services of both the service providers. The data was systematically analyzed with the help of statistical tools like chi-square test.

Key concepts: Customer satisfaction, Service provider, Measure (data warehouse), Service (business), Marketing, Test (biology), Business, Mathematics

Related papers

Related paper 1Related paper 2Related paper 3
Back to paper searchBrowse research topicsOriginal source
Satisfaction level of customers of BSNL and Airtel service providers in Guntur district - An analysis — Research Paper | ScholarLens