WORKSHOP 5: THE USER'S PERSPECTIVE

The purpose of Workshop 5, which viewed the evaluation of urban public transportation from the user's perspective, was to identify appropriate dimensions of consumer satisfaction and ways to measure the responsiveness of transportation service to consumer requirements. This report of the proceedings of Workshop 5 identified the following research projects as being necessary for an adequate evaluation of urban public transportation: (1) measuring the quality of public transportation service; (2) identification of public transportation consumer groups; (3) monitoring and evaluation of public transportation systems; (4) translation of mobility requirements of user groups into specific transportation service characteristics; (5) potential for diversion of automobile commuters to public transportation; (6) information system requirements of transportation system consequences; (7) assessing benefits of a public transportation system for users and the community at large; (8) demand elasticities of user groups as related to service attributes; and (9) measurement of convenience for auto access.