An Evaluation on Medical Interns Satisfaction in Internship Course in Shahid Beheshti University of Medical Sciences by SERVQAUL Model

Aim: Education is a service, which is influenced by the provider. Nowadays, there are a lot of challenges in health care systems, which requires a proper preparation to meet them. Medical interns are one of the future components of health care system, who should be prepared very well to meet these challenges. We preformed this survey to assess the medical interns’ satisfaction in Shahid Beheshti university of Medical Sciences (SBMU) by “SERVQUAL”. Methods: Medical interns of (SBMU), who have spent at least 6 months in their internship, were included in this research. They were 141 medical interns out of all (201). Finding: This survey showed that all of SURVQUAL dimensions had gaps. Medical interns of SBMU were not satisfied with their internship. There was also no relationship between interns’ dissatisfaction and their applied-year and gender. Conclusion: The internship bylaws should be reviewed, and medical interns should have more attention from dean of medicine school, head departments, and hospital administrators.