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2006•University of Zagreb University Computing Centre (SRCE)Open access

PROCESS RENOVATION: THE CASE OF E-LOGISTIC

Andrej Kovačić, Aleš Groznik

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Abstract

The paper deals with process renovation, the effective utilization of information technology and the role of process-based knowledge management in supply chain integration towards e-logistics. The paper describes business process renovation as the key element of an e-business orientation and the highest level of strategy for managing change that commonly cannot be handled by continuous improvement and reengineering methods or organizational restructuring. The theoretical findings are illustrated with a case study of the procurement process in a petrol company. Process modeling proved useful since it shows the process as a whole, the drawbacks of the existing process, bottlenecks in carrying out the process and it provides a critical insight into process execution and knowledge management.

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What this paper is about

The paper deals with process renovation, the effective utilization of information technology and the role of process-based knowledge management in supply chain integration towards e-logistics. The paper describes business process renovation as the key element of an e-business orientation and the highest level of strategy for managing change that commonly cannot be handled by continuous improvement and reengineering methods or organizational restructuring. The theoretical findings are illustrated with a case study of the procurement process in a petrol company. Process modeling proved useful since it shows the process as a whole, the drawbacks of the existing process, bottlenecks in carrying out the process and it provides a critical insight into process execution and knowledge management.

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Available abstract

The paper deals with process renovation, the effective utilization of information technology and the role of process-based knowledge management in supply chain integration towards e-logistics. The paper describes business process renovation as the key element of an e-business orientation and the highest level of strategy for managing change that commonly cannot be handled by continuous improvement and reengineering methods or organizational restructuring. The theoretical findings are illustrated with a case study of the procurement process in a petrol company. Process modeling proved useful since it shows the process as a whole, the drawbacks of the existing process, bottlenecks in carrying out the process and it provides a critical insight into process execution and knowledge management.

Key concepts: Business process reengineering, Process management, Process (computing), Business process, Business process management, Restructuring, Business process modeling, Key (lock)

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