2006•Unpublished venueRequires access
Predicting Call Arrivals in Call Centers
Koen van den Bergh
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Abstract
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Koen van den Bergh
Abstract
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OpenAlex reports 3 citations for this work. Citation counts describe recorded attention and do not establish research quality.
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Key concepts: Call centre, Call control, Call to action, Roll call, Call graph, System call, Call management, Phone call