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A Combined Interval Net DEA and BSC for Evaluating Organizational Efficiency

Farhad Hosseinzadeh Lotfı, Seyed Jafar Sadjadi, Amir Reza Khaki, Esmaeil Najafi

Open publisher page 3 citations

Abstract

Measuring the performance of a production system has been an important task in management for purposes of control, planning, etc. Traditional studies in data envelopment analysis (DEA) view systems as a whole when measuring the efficiency, ignoring the operation of individual processes within a system.but in Network DEA we are allowed to consider the evaluation of changes occurred within the process. In this research, we propose a methodology named CINDB(Combined Interval Net DEA and BSC) to evaluate the performance of organization considering financial and non-financial perspectives, and we know The input and output measures for the integrated DEA-BSC model are grouped in ”cards” which are associated with ” BSC ”. BSC clear representation of the relationship and logic between the key performance indicators(KPI) of 4 perspectives - financial, customer, internal process, and learning and growth.

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What this paper is about

Measuring the performance of a production system has been an important task in management for purposes of control, planning, etc. Traditional studies in data envelopment analysis (DEA) view systems as a whole when measuring the efficiency, ignoring the operation of individual processes within a system.but in Network DEA we are allowed to consider the evaluation of changes occurred within the process. In this research, we propose a methodology named CINDB(Combined Interval Net DEA and BSC) to evaluate the performance of organization considering financial and non-financial perspectives, and we know The input and output measures for the integrated DEA-BSC model are grouped in ”cards” which are associated with ” BSC ”. BSC clear representation of the relationship and logic between the key performance indicators(KPI) of 4 perspectives - financial, customer, internal process, and learning and growth.

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Available abstract

Measuring the performance of a production system has been an important task in management for purposes of control, planning, etc. Traditional studies in data envelopment analysis (DEA) view systems as a whole when measuring the efficiency, ignoring the operation of individual processes within a system.but in Network DEA we are allowed to consider the evaluation of changes occurred within the process. In this research, we propose a methodology named CINDB(Combined Interval Net DEA and BSC) to evaluate the performance of organization considering financial and non-financial perspectives, and we know The input and output measures for the integrated DEA-BSC model are grouped in ”cards” which are associated with ” BSC ”. BSC clear representation of the relationship and logic between the key performance indicators(KPI) of 4 perspectives - financial, customer, internal process, and learning and growth.

Key concepts: Data envelopment analysis, Performance measurement, Task (project management), Computer science, Process (computing), Balanced scorecard, Production (economics), Process management

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