2014Unpublished venueRequires access

The Relationship between Work Engagement and Organizational Citizenship Behaviors of Staff in Bank of Sepah

Fariba Karimi, Fariba Enayati, Badri Shahtalebi

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Abstract

Background: organizational citizenship behaviors are meta functional and spontaneous behaviors which put the staff in a situation that acts beyond their job duties and expectations, voluntarily. Objective: The current study aims to the relationship between work engagement and organizational citizenship behaviors of staff in Bank of Sepah in Isfahan city. Results: The analysis of the data showed that among the components of work engagement, there is a significant relationship among three ones, dedication (r= 0/351, p<0.01), vigor (r=0/517, p<0.01) and absorption (r= 0/439, p<0.01) with the organizational citizenship behavior. The study results showed that among the components of work engagement, the best predictor of organizational citizenship behavior is vigor in the first step, and then absorption. Conclusion: In order to increase organizational citizenship behavior of employees of organizations, some strategies should be employed to increase work engagement.

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What this paper is about

Background: organizational citizenship behaviors are meta functional and spontaneous behaviors which put the staff in a situation that acts beyond their job duties and expectations, voluntarily. Objective: The current study aims to the relationship between work engagement and organizational citizenship behaviors of staff in Bank of Sepah in Isfahan city. Results: The analysis of the data showed that among the components of work engagement, there is a significant relationship among three ones, dedication (r= 0/351, p<0.01), vigor (r=0/517, p<0.01) and absorption (r= 0/439, p<0.01) with the organizational citizenship behavior. The study results showed that among the components of work engagement, the best predictor of organizational citizenship behavior is vigor in the first step, and then absorption. Conclusion: In order to increase organizational citizenship behavior of employees of organizations, some strategies should be employed to increase work engagement.

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Available abstract

Background: organizational citizenship behaviors are meta functional and spontaneous behaviors which put the staff in a situation that acts beyond their job duties and expectations, voluntarily. Objective: The current study aims to the relationship between work engagement and organizational citizenship behaviors of staff in Bank of Sepah in Isfahan city. Results: The analysis of the data showed that among the components of work engagement, there is a significant relationship among three ones, dedication (r= 0/351, p<0.01), vigor (r=0/517, p<0.01) and absorption (r= 0/439, p<0.01) with the organizational citizenship behavior. The study results showed that among the components of work engagement, the best predictor of organizational citizenship behavior is vigor in the first step, and then absorption. Conclusion: In order to increase organizational citizenship behavior of employees of organizations, some strategies should be employed to increase work engagement.

Key concepts: Organizational citizenship behavior, Citizenship, Organizational commitment, Psychology, Work (physics), Social psychology, Work engagement, Public relations

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