ScholarLens Back to search
2012•Unpublished venueRequires access

ANALYSIS OF CUSTOMER SATISFACTION USING QUALITY FUNCTION DEPLOYMENT

Parul Gupta, Rajesh K. Srivastava

Open publisher page 1 citations

Abstract

QFD is a tool that bridges the distance between an organization and its customers. To accomplish that goal it is important to know the customer’s needs or requirements (Customer Voice) so that they can be involved from the early phases of the planning process. This implies implementing technological solutions by specialists (Technician Voice) to determine the customer’s requirements. QFD provides many benefits for an organization during product development. The most important of these benefits are a strong focus on the customer, improved communication, and better teamwork across the organization. This paper present three modified quality function deployment model and illustrative examples

About this research paper

What this paper is about

QFD is a tool that bridges the distance between an organization and its customers. To accomplish that goal it is important to know the customer’s needs or requirements (Customer Voice) so that they can be involved from the early phases of the planning process. This implies implementing technological solutions by specialists (Technician Voice) to determine the customer’s requirements. QFD provides many benefits for an organization during product development. The most important of these benefits are a strong focus on the customer, improved communication, and better teamwork across the organization. This paper present three modified quality function deployment model and illustrative examples

Why it matters

OpenAlex reports 1 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

QFD is a tool that bridges the distance between an organization and its customers. To accomplish that goal it is important to know the customer’s needs or requirements (Customer Voice) so that they can be involved from the early phases of the planning process. This implies implementing technological solutions by specialists (Technician Voice) to determine the customer’s requirements. QFD provides many benefits for an organization during product development. The most important of these benefits are a strong focus on the customer, improved communication, and better teamwork across the organization. This paper present three modified quality function deployment model and illustrative examples

Key concepts: Quality function deployment, Voice of the customer, Customer satisfaction, Process management, House of Quality, Software deployment, New product development, Technician

Related papers

Related paper 1Related paper 2Related paper 3
Back to paper searchBrowse research topicsOriginal source
ANALYSIS OF CUSTOMER SATISFACTION USING QUALITY FUNCTION DEPLOYMENT — Research Paper | ScholarLens