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ON USER STUDIES AND INFORMATION NEEDS

T. D. Wilson

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Abstract

Abstract Apart from information retrieval there is virtually no other area of information science that has occasioned as much research effort and writing as 'user studies'. Within user studies the investigation of 'information needs' has been the subject of much debate and no little confusion. The aim of this paper is to attempt to reduce this confusion by devoting attention to the definition of some concepts and by proposing the basis for a theory of the motivations for information‐seeking behaviour.

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What this paper is about

Abstract Apart from information retrieval there is virtually no other area of information science that has occasioned as much research effort and writing as 'user studies'. Within user studies the investigation of 'information needs' has been the subject of much debate and no little confusion. The aim of this paper is to attempt to reduce this confusion by devoting attention to the definition of some concepts and by proposing the basis for a theory of the motivations for information‐seeking behaviour.

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Available abstract

Abstract Apart from information retrieval there is virtually no other area of information science that has occasioned as much research effort and writing as 'user studies'. Within user studies the investigation of 'information needs' has been the subject of much debate and no little confusion. The aim of this paper is to attempt to reduce this confusion by devoting attention to the definition of some concepts and by proposing the basis for a theory of the motivations for information‐seeking behaviour.

Key concepts: Confusion, Information needs, Information seeking, Subject (documents), Computer science, User needs, Information science, Information retrieval

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