2009•San José State University ScholarWorks (San Jose State University)Open access

Chat Reference: Training and Competencies for Librarians

Atefeh Noorizadeh Ghasri, Mozhdeh Dehghani

Abstract

Chat reference is an increasingly popular service. This article introduces chat reference as a new concept that is not extensively used in libraries in Iran, and discusses the knowledge and competencies that librarians must use in the process. Training courses in chat reference that have been used are noted and suggestions are made for including chat reference training in LIS curricula.

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Key concepts: Digital reference, Reference desk, World Wide Web, Computer science, Service (business), The Internet, Cyberspace, Reference model