A novel architecture to customer service management for the NGN

Managing services on the next generation network (NGN) is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. Also the number of users per service is going up. A solution to this problem is to allow the service users themselves to partly manage the services they are using. This is called customer service management, and it increases the perceived value of the services to the users as well as lowers the operational costs of service provider. This paper presents architecture for customer service management in NGN.