CONFLICT MANAGEMENT SKILLS IN THE WORKPLACE – HOW TO UNDERSTAND AND TO MANAGE A CONFLICT

The study of the conflict management is an increasing domain in the human resources management analyze, as it contributes to a better understanding of individual and group behavior within an organization. Anyone who is working in an organization probably noticed the existence of conflicts. The more people involved in the communication process, the risk and the expectance that the information be changed or wrong interpreted is more ample, so the communication barriers that are or not aware of, are creating the conflicts. Therefore, this study examines the conflict, the sources of its appearance, the typology of the conflict, emotional intelligence, behavioral states, conflict strategies and its solutions. Conflict is resolved through negotiation of interests, seeking equitable solutions and not through renouncing and giving up relationships. What can we improve? We shouldn’t try to be better than our predecessors or our contemporaries, but we should be better than us.