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1981•Journal of Organizational BehaviorRequires access

The measurement of experienced burnout

Christina Maslach, Susan E. Jackson

Open publisher page 14,366 citations

Abstract

Abstract A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.

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What this paper is about

Abstract A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.

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OpenAlex reports 14366 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Abstract A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.

Key concepts: Depersonalization, Burnout, Emotional exhaustion, Psychology, Scale (ratio), Clinical psychology, Reliability (semiconductor), Psychometrics

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