M2M : a qualitative study of users' feedback related to future M2M services

The background of this study is a research project which aims to gain user feedback on future IT-services. In this project, a number of user scenarios were developed and these showed how IT-services could be implemented in different contexts. The basis for this study was to select a few scenarios and present them for users in focus-group interviews. The purpose of this user participation study was to elicit and analyse users' feedback, that is, reactions, needs and ideas related to future IT- services. Furthermore, the work aimed to contribute to the development of new methods for user participation while developing new ICT-solutions. Our study showed that technology should be optional - in other words, the user must be the one initiating and controlling the technology dependent on their needs. We also found that people in general were not delighted to be dependant on technology. Adding to that, introduction and/or implementation of technologies for control must be handled with great care. Finally, if a solution should succeed, it was requested that the solution is adjustable to individual and situational circumstances.