A special group of users

A university user services staff serves a wide variety of users: students, staff, administrators, research faculty and instructional faculty. This paper reports on methods used to provide support to instructional faculty.Short-term, concentrated support offered to instructional faculty includes introductory short courses directed to special groups of students, advanced seminars tailored to individual courses, machine room tours, equipment usage demonstrations, specialized consulting services and documentation. Assisting in setting up common files for classroom use as well as reviewing course assignments, job control language, and logon instructions are frequently sought services.With proper planning and coordination, the jobs of both user services and faculty are simplified to the great benefit of the student and the educational process. Examples of services will be reviewed.