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1995•Unpublished venueRequires access

QFD-a structured approach to understanding the voice of the customer

P.A. Davis

Open publisher page 5 citations

Abstract

The ability to see a need clearly and evaluate the capability of meeting the need is one of the most important traits a person or organization can possess. It can mean the difference between having business or losing it to a competitor. Here, the author describes how quality function deployment (QFD) offers a structured approach (house of quality) to seeing customers needs and fulfilling them.>

About this research paper

What this paper is about

The ability to see a need clearly and evaluate the capability of meeting the need is one of the most important traits a person or organization can possess. It can mean the difference between having business or losing it to a competitor. Here, the author describes how quality function deployment (QFD) offers a structured approach (house of quality) to seeing customers needs and fulfilling them.>

Why it matters

OpenAlex reports 5 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

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Method / approach

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Available abstract

The ability to see a need clearly and evaluate the capability of meeting the need is one of the most important traits a person or organization can possess. It can mean the difference between having business or losing it to a competitor. Here, the author describes how quality function deployment (QFD) offers a structured approach (house of quality) to seeing customers needs and fulfilling them.>

Key concepts: Quality function deployment, Function (biology), Computer science, Quality (philosophy), Voice of the customer, Software deployment, House of Quality, Knowledge management

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