2008•Journal for Healthcare QualityRequires access

Emergency Care Center Turnaround Time— An Improvement Story

Joan Gelrud, Helen Burroughs, Joanne Koterwas

Abstract

Emergency department overcrowding is a nationally recognized barrier to patient safety. Other obstacles to efficiency and adequate care in emergency rooms include lengthy patient waits and side-tracked ambulances. This article explores one community hospital's approach to significantly decreasing emergency visit turnaround times while increasing patient satisfaction.

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Available abstract

Key concepts: Overcrowding, Medical emergency, Turnaround time, Emergency department, Emergency rooms, Medicine, Patient satisfaction, Center (category theory)