Overview of the Importance of Knowledge Management and Its Agents

Control and systematic of human resources is more difficult than control of other organization resources. Managers have traditionally formed basis their competitive strategies on other organizational factors like product and process technologies, specific sectors of the market, access to financial resources and or savings. In the current business environment that is known with features such as the globalization of markets, increased competition and the high rate of changes in technology. Tangible assets such as capital, land, raw materials does not make create of sustainable competitive advantage. Today's organizations must erected basis of their sustainable competitive advantage on intangible assets and intellectual capital, this much is true especially in the case of industries such as information services and software that have been built based on knowledge. Thus, knowledge and information are the main tools in dealing with today organizational problems. Knowledge management are putting in organization availability perfect opportunity to optimize in employee performance and competitive advantage