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2002•Unpublished venueRequires access

Role conflict in groupware

Stuart Watt

Open publisher page 9 citations

Abstract

Groupware and computer-supported cooperative work (CSCW) systems are usually considered collaborative, but some kinds of group activity can actually be competitive. The author examines the differences between systems with one role and with several roles and how this potential conflict between the different roles arises. Design rules are provided to reduce the problems of this conflict. These rules are illustrated by an example of a large collaborative system involving many different roles. >

About this research paper

What this paper is about

Groupware and computer-supported cooperative work (CSCW) systems are usually considered collaborative, but some kinds of group activity can actually be competitive. The author examines the differences between systems with one role and with several roles and how this potential conflict between the different roles arises. Design rules are provided to reduce the problems of this conflict. These rules are illustrated by an example of a large collaborative system involving many different roles. >

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OpenAlex reports 9 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Groupware and computer-supported cooperative work (CSCW) systems are usually considered collaborative, but some kinds of group activity can actually be competitive. The author examines the differences between systems with one role and with several roles and how this potential conflict between the different roles arises. Design rules are provided to reduce the problems of this conflict. These rules are illustrated by an example of a large collaborative system involving many different roles. >

Key concepts: Computer-supported cooperative work, Collaborative software, Computer science, Human–computer interaction, Knowledge management, Work (physics), Engineering, Mechanical engineering

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