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2008•Unpublished venueRequires access

Service Productivity Improvement and Software Technology Support

Yang Li

Open publisher page 5 citations

Abstract

The service sector accounts around 70% of the total value add of GDP, yet this sector is still lagging behind manufacturing sector, in terms of overall productivity. This paper sets out to analyze this phenomenon. It first compares these two sectors and identifies the causes for the lag in productivity. It then depicts a vision of how new technologies can be developed to help bring services sector closer to manufacturing sector. Finally, the author introduces some related industry practice in this area that could help to implement such a vision.

About this research paper

What this paper is about

The service sector accounts around 70% of the total value add of GDP, yet this sector is still lagging behind manufacturing sector, in terms of overall productivity. This paper sets out to analyze this phenomenon. It first compares these two sectors and identifies the causes for the lag in productivity. It then depicts a vision of how new technologies can be developed to help bring services sector closer to manufacturing sector. Finally, the author introduces some related industry practice in this area that could help to implement such a vision.

Why it matters

OpenAlex reports 5 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

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Available abstract

The service sector accounts around 70% of the total value add of GDP, yet this sector is still lagging behind manufacturing sector, in terms of overall productivity. This paper sets out to analyze this phenomenon. It first compares these two sectors and identifies the causes for the lag in productivity. It then depicts a vision of how new technologies can be developed to help bring services sector closer to manufacturing sector. Finally, the author introduces some related industry practice in this area that could help to implement such a vision.

Key concepts: Lagging, Productivity, Tertiary sector of the economy, Service (business), Manufacturing sector, Computer science, Manufacturing, Business

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