ScholarLens Back to search
1993•International Journal of Retail & Distribution ManagementRequires access

TOTAL QUALITY MANAGEMENT IN THE UK RETAIL SECTOR

Leslie J. Porter, Geoffrey S. Smith

Open publisher page 5 citations

Abstract

Reviews the level of awareness and use of total quality management (TQM) in the UK retail sector. Surveys top management in retailing for views on TQM and reviews the results to establish knowledgeability of quality issues and the degree of receptiveness to TQM. Seeks views on process improvement and priority business areas, to establish the extent of compatibility between retailer goals and the TQM approach. Considers the potential use of TQM as a means of driving quality improvement in the light of theory, experience and the survey.

About this research paper

What this paper is about

Reviews the level of awareness and use of total quality management (TQM) in the UK retail sector. Surveys top management in retailing for views on TQM and reviews the results to establish knowledgeability of quality issues and the degree of receptiveness to TQM. Seeks views on process improvement and priority business areas, to establish the extent of compatibility between retailer goals and the TQM approach. Considers the potential use of TQM as a means of driving quality improvement in the light of theory, experience and the survey.

Why it matters

OpenAlex reports 5 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

Reviews the level of awareness and use of total quality management (TQM) in the UK retail sector. Surveys top management in retailing for views on TQM and reviews the results to establish knowledgeability of quality issues and the degree of receptiveness to TQM. Seeks views on process improvement and priority business areas, to establish the extent of compatibility between retailer goals and the TQM approach. Considers the potential use of TQM as a means of driving quality improvement in the light of theory, experience and the survey.

Key concepts: Total quality management, Business, Quality management, Marketing, Quality (philosophy), Process management, Operations management, Engineering

Related papers

Related paper 1Related paper 2Related paper 3
Back to paper searchBrowse research topicsOriginal source
TOTAL QUALITY MANAGEMENT IN THE UK RETAIL SECTOR — Research Paper | ScholarLens