1992•Total Quality ManagementRequires access
Quality costs and total quality management
Jens J. Dahlgaard, Kai Kristensen, Gopal K. Kanji
Open publisher page 67 citations
Abstract
The quality cost in total quality management is one of the most important aspects of the development of a quality management system. In this article a model of a quality management system has been developed incorporating the quality cost of the organization. Finally to evaluate the quality management system of some printing industries a new indirect method of measuring total quality cost has been introduced to estimate the total cost.