Business value of business intelligence systems lies in improved business processes

Abstract:- In today's competitive marketplace, organizations must focus scarce resources on the strategies most likely to yield success. Business intelligence (BI) helps them achieve this focus giving the complete vision to learn from the past, monitor and communicate the present, and gain insight into the future. In the paper we propose a framework for analyzing benefits of BI systems that is based on three tier analysis of their business value, where we separate the goals of better information quality from business goals (e.g. changes in business processes that contribute to the fulfillment of strategic business goals and more appropriate response to business drivers). We maintain that the business value of BI systems does not arise only from better information processes and information quality but mostly from the consequently improved core and key business processes.