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2015•Journal of Purchasing and Supply ManagementRequires access

Improving services supply management in the defense sector: How the procurement process affects B2B service quality

Timothy G. Hawkins, Michael Gravier, David Berkowitz, William A. Muir

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Key concepts: Procurement, Business, Service (business), Process management, Service quality, Supply chain, Quality (philosophy), Marketing

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Improving services supply management in the defense sector: How the procurement process affects B2B service quality — Research Paper | ScholarLens