John W. Ream, Brenda G. Wagner, Robin C. Knorr
Abstract
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Abstract The development and implementation of a call center training program, to include the training of welfare recipients, is the focus of this chapter. Components of this program and its effects on both the consumer and corporate community are discussed.
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Abstract The development and implementation of a call center training program, to include the training of welfare recipients, is the focus of this chapter. Components of this program and its effects on both the consumer and corporate community are discussed.
Key concepts: Welfare, Work (physics), Focus (optics), Center (category theory), Community college, Training (meteorology), Business, Marketing