A Case Study of Human Resource Practices in Small Hotels in Sweden

The competitive advantage of organizations in the hotel industry is their human resources. The aim of the authors in this article is to investigate the human resources practices in small hotels in Sweden. They examine the practices of hotels in three main areas of human resource management, namely: hiring, training, and performance evaluation. Although the hotels find their human resources important there has been a lack of attention devoted to the development of human resources systems and processes. Accordingly, the implementation and development of human resources systems and procedures depends on the background of the hotel manager or operator and available financial resources.