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2011•Service Industries JournalRequires access

The importance of management innovation and consultant services on ERP implementation success

Rafael Lapiedra Alcamí, Joaquı́n Alegre, Ricardo Chiva

Open publisher page 19 citations

Abstract

Enterprise resource planning (ERP) implementation has been an important activity for improving efficiency. However, an ERP system is a critical investment that can significantly affect future performance of a company. Many ERP projects report an unusually high failure rate. This study empirically investigates the involvement of management consultants in ERP implementation success. The results from our field survey of 134 ERP end-users in Spanish ceramic tile companies show that ERP implementation success significantly depends on the quality of consultant services. The results also indicate the importance of internal management throughout the learning process. Overall, these findings contribute to a better understanding of how, or under which organizational conditions, ERP should be implemented.

About this research paper

What this paper is about

Enterprise resource planning (ERP) implementation has been an important activity for improving efficiency. However, an ERP system is a critical investment that can significantly affect future performance of a company. Many ERP projects report an unusually high failure rate. This study empirically investigates the involvement of management consultants in ERP implementation success. The results from our field survey of 134 ERP end-users in Spanish ceramic tile companies show that ERP implementation success significantly depends on the quality of consultant services. The results also indicate the importance of internal management throughout the learning process. Overall, these findings contribute to a better understanding of how, or under which organizational conditions, ERP should be implemented.

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OpenAlex reports 19 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Enterprise resource planning (ERP) implementation has been an important activity for improving efficiency. However, an ERP system is a critical investment that can significantly affect future performance of a company. Many ERP projects report an unusually high failure rate. This study empirically investigates the involvement of management consultants in ERP implementation success. The results from our field survey of 134 ERP end-users in Spanish ceramic tile companies show that ERP implementation success significantly depends on the quality of consultant services. The results also indicate the importance of internal management throughout the learning process. Overall, these findings contribute to a better understanding of how, or under which organizational conditions, ERP should be implemented.

Key concepts: Enterprise resource planning, Business, Knowledge management, Christian ministry, Process management, Investment (military), Process (computing), Resource (disambiguation)

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