2013•Unpublished venueRequires access

EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes

Juan José Sánchez Peña, Eugenio Fernández Vicente

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Key concepts: Information Technology Infrastructure Library, ITIL security management, Financial management for IT services, Process management, IT portfolio management, IT service management, Computer science, Capacity management

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EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes — Research Paper | ScholarLens