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1989•International Journal of Contemporary Hospitality ManagementRequires access

Why Productivity in the Hotel Sector is Low

Christine A. Witt, Stephen F. Witt

Open publisher page 65 citations

Abstract

Productivity growth in service industries has generally tended to be lower than in manufacturing industries, and the hotel sector is no exception. Problems of measuring productivity are discussed, together with specific reasons for low productivity in the hotel sector. It is suggested that increased usage of operations management techniques by hotel management is likely to result in improved productivity, and various examples are presented of situations in which these techniques can be successfully employed.

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What this paper is about

Productivity growth in service industries has generally tended to be lower than in manufacturing industries, and the hotel sector is no exception. Problems of measuring productivity are discussed, together with specific reasons for low productivity in the hotel sector. It is suggested that increased usage of operations management techniques by hotel management is likely to result in improved productivity, and various examples are presented of situations in which these techniques can be successfully employed.

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OpenAlex reports 65 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Productivity growth in service industries has generally tended to be lower than in manufacturing industries, and the hotel sector is no exception. Problems of measuring productivity are discussed, together with specific reasons for low productivity in the hotel sector. It is suggested that increased usage of operations management techniques by hotel management is likely to result in improved productivity, and various examples are presented of situations in which these techniques can be successfully employed.

Key concepts: Productivity, Tertiary sector of the economy, Business, Hospitality industry, Service (business), Hotel industry, Industrial organization, Marketing

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