Undistributing Work Through Writing: How Technical Writers Manage Texts in Complex Information Environments

This article presents findings from a recent study of mediated writing in a technical writing firm to examine distributed work conditions and how they affect the practices of individual technical writers. Distribution of labor, texts, and technologies for producing documentation creates complex information environments that writers must negotiate. In doing so, they practice two kinds of expertise central to technical writing as a profession—technological and rhetorical skill. This article examines how those skills are affected by distributed work.