Strategies for Providing Effective Reference Services for International Adult Learners

Summary In their mission or goals statements, most universities declare their commitment to promoting a multicultural campus. A multicultural campus can only come about with the creation of an environment that provides the support and encouragement that allows for academic growth and success for international students. Reference librarians serve a special role as information providers and can play a significant part in ensuring the academic success of these students. To achieve this, we must first increase our basic understanding of the cultural and economic impact of international students at a national and university level. Further, recognizing the unique pressures under which these international students function will increase awareness and help us to position ourselves to effectively meet their information needs. This paper will describe obstacles and problems international students generally deal with in choosing to pursue studies abroad and then suggest practical strategies for overcoming these problems and providing effective reference services.